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The Business of Travel

Welcome to GBTA's official podcast covering all things business travel!

Dec 15, 2023

This is the second episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. This episode explores how airlines and hotels are leveraging AI to improve revenue management, operations, sustainability, and the traveler experience - today. Host Kevin Fliess welcomes Alex Cosmas and Ryan Mann, partners at McKinsey with extensive experience in aviation, hospitality, and digital transformation in the travel industry. 

The panel explores how AI empowers businesses and their travelers with streamlined planning and more personalized trip experiences

Alex and Ryan also unpack some of the obstacles around running technology transformation programs and provide practical guidance on how to get started with AI initiatives. 

Whether you're an airline executive, a hotel manager, corporate travel manager,  or a frequent business traveler, this episode provides essential insights into the future of travel powered by AI. 

The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.  

The Business of Travel is the official podcast of the Global Business Travel Association. Visit to learn more. 


Host & Guest Info 

Kevin Fliess, GBTA 

Alex Cosmas, McKinsey 

Ryan Mann, McKinsey 


Key Topics Discussed

- AI

- Hospitality 

- NDC 

- Travel Experience 

- Decarbonization 


If you enjoyed this episode, here are some similar shows 

- AI and the Future of Business Travel | GBTA-AI: AI and Business Travel 

- GBTA Board View: Reflections & Projections 

- Lessons on Fostering Innovation in Travel 


Connect with GBTA  

Music track is Space Jazz by Kevin MacLeod  

Licensed under Creative Commons: By Attribution 3.0 License